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Globalstor Announces 24×7 Support


CHATSWORTH, CA January 5,  1999:

Drawing on its success in developing, integrating and supporting mass storage systems for such high-profile customers as the U.S. Navy and Hughes Space and Communications, Globalstor Data Corporation, a worldwide provider of data storage management solutions announced today that it will expand its technical support program.  Effective immediately, the new program will enable IS managers nationwide, as well as Globalstor’s extensive list of domestic and internationally-based resellers, to get the hardware and software support they need, while minimizing expensive downtime.

In a market where distributors and resellers can no longer compete on price and performance alone, service has emerged as a key differentiator, and Globalstor is clearly setting the pace.  Because of the volume of vital data stored on today’s mass storage systems, a delay in customer support can have a serious impact on productivity.  A downed system can cost a company hundreds of thousands of dollars for each hour that it remains inoperable.

With Globalstor’s expanded support program, customers have the assurance that should they experience any problems, downtime will be minimized.  Customer support is available any time of the day or night.  The new service will be included at no additional cost on all Globalstor mass storage solutions from stand-alone Magneto-Optical (MO) drives to libraries in excess of 5TB, as well as all tape, RAID and fibre channel solutions.

“We’ve always provided our larger customers with round-the-clock, round-the-calendar support,” said Scott Leif, President and CEO of Globalstor Data Corporation, “but now we’re making this service a standard policy.  Every customer will be able to receive technical support when they need it most.”

Headquartered in Chatsworth, CA, Globalstor Data Corporation is a leading distributor of high-end mass storage solutions and is widely recognized for its value-added services, including systems integration and customer support.  An OEM with a full spectrum of hardware and software support, the firm’s competitively priced product line includes technically advanced Magneto-Optical (MO) drives and libraries with up to 5TB of capacity, as well as all tape, RAID and fibre channel solutions with complete integration for all major operating systems.  Globalstor serves a worldwide customer base from its U.S. headquarters in Chatsworth, California and internationally through a strong foundation of over seas resellers.